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What our customers say
We ask every customer for a review after the visit, because a technician who knows the homeowner will be asked how it went tends to do a careful job. Here is a sample. The full set is on our Google Business Profile.
Furnace died at 11pm on one of the coldest nights in January. A real person answered, and the technician was at our door in under two hours with the igniter on his truck. Showed us the cracked part before replacing it. That's the whole reason we've used Northwind since.
1920s house in Longfellow with radiators and no ductwork. Three ductless heads, done in a day, and we finally have air conditioning without window units. They also talked us out of replacing the boiler, which another company had pushed.
Mike spent two hours on the load calculation and explained the balance point so clearly I could repeat it to my husband. Dual-fuel system has carried us through most of the winter on the heat pump alone. The gas bill tells the story.
The builder's furnace from 1998 finally quit. Northwind sized the replacement smaller than the old one, which worried me until I felt the difference. The bonus room over the garage is warm for the first time in twenty years.
Air went out during the July heat advisory. Same-day visit, a capacitor and a coil cleaning, and the house was cool by dinner. The technician also pointed out my exhaust pipe was too close to the ground for winter, which nobody else had mentioned.
The fall tune-up caught an inducer motor that was about to go. We replaced it in October instead of discovering it at 3am in February. The priority scheduling alone is worth the membership.
Our hardwood floors were gapping every winter and the kids had nosebleeds. A whole-house humidifier and a media filter fixed both. Dana walked me through the humidity settings over the phone when the first cold snap hit.
Replaced a 20-year-old air conditioner on a Morningside lot where the condenser sits ten feet from the neighbor's bedroom. The new variable-speed unit is so quiet the neighbor asked if we'd taken it out. Permit, inspection, all handled.
Two other companies quoted a new furnace. Northwind's technician found a dirty flame sensor and a clogged condensate drain, fixed both for a fraction of the cost, and told me the furnace had years left. They'll get the replacement when it's actually time.
Why we read every one
A heating company earns its reputation on the days nothing goes right for the homeowner: the furnace that quit on a holiday weekend, the air conditioner that died during a heat advisory. Reviews tell us whether we handled those days the way we said we would. Erik reads each one, and a critical review gets a phone call from him, not a form response.